How can we help?

We're sorry for any confusion. Here are the most common reasons you might see a charge from us:

1. A product order. If you recently ordered a bracelet, necklace or keychain from lawsonscollection.com, the charge will match your order confirmation email.

2. The VIP Membership (up to $39.95). The VIP Membership is an optional monthly membership that can be selected at checkout using the "VIP Add to Cart" button, or by adding the VIP Membership on its own. It gives members exclusive pricing, early access to new designs and access to the members-only VIP Collection.

• If you joined with "VIP Add to Cart," your membership started with a 14-day free trial, then renews every 30 days.
• If you added the VIP Membership on its own, it was charged at checkout, then renews every 30 days.

3. A temporary authorization hold. About 2–3 days before a membership billing date, your bank may show a temporary hold. This is not a charge. It simply checks that funds are available and disappears on its own.

Not sure which order it's for? Search your inbox for "Lawsons" to find your order confirmation, or email us at support@lawsonscollection.com with the email address you used and the last 4 digits of your card. We'll look it up and explain the charge.

Want to stop future membership charges? Cancel your VIP Membership here. It takes less than a minute.

The VIP Membership is an optional monthly membership for Lawsons customers.

Members get:

• Exclusive VIP pricing on select products
• Early access to new products and designs
• Access to the members-only VIP Collection
• Priority customer support

How much it costs: up to $39.95 every 30 days, until you cancel. Your fee may sometimes be lower, but it will never be more than $39.95.

How people join:

• "VIP Add to Cart" on a product page: your purchase is at the VIP price, and your membership starts with a 14-day free trial.
• Adding the VIP Membership on its own: no free trial. The fee is charged at checkout.

Joining is always optional. Every product can also be bought at the regular price with "Guest Add to Cart," with no membership and no recurring charges.

You must be 18 or older to join. Learn more on our VIP Club page, or see the full details in our Terms of Service.

You can cancel anytime, for any reason, with no fees.

Option 1: Cancel online (fastest)
Go to our cancellation page and follow the steps. No need to contact us.

Option 2: Email us
Email support@lawsonscollection.com with "Cancel my membership" and the email address you used to order. We'll cancel it and confirm by email.

What happens next:

• You'll receive a cancellation confirmation by email.
• You won't be charged again.
• Your member benefits stay active until the end of your current billing period.
• If you cancel during your 14-day free trial, you won't be charged for the membership.

Didn't get a confirmation within 1 business day? Please email us and we'll confirm it for you right away.

If you joined with "VIP Add to Cart" (free trial):

• Day 1–14: free trial, no membership charge
• Day 15: first membership charge
• Then: every 30 days until you cancel

If you added the VIP Membership on its own (no trial):

• At checkout: first membership charge
• Then: every 30 days until you cancel

Before each charge: about 2–3 days before your billing date, a temporary authorization hold may appear on your card. It is not a charge and will drop off on its own.

Not sure when your next billing date is? Email support@lawsonscollection.com and we'll tell you.

We're sorry about that. Please email support@lawsonscollection.com with:

• The email address you used to order
• The date you cancelled (and your cancellation confirmation, if you have it)
• The date and amount of the charge

If the charge was made after your cancellation, or during your free trial after you cancelled, we'll refund it in full.

Tip: a temporary authorization hold (not a charge) can sometimes appear around your old billing date and will disappear on its own. If you're unsure which one you're seeing, just send us a screenshot and we'll check.

Yes, please get in touch. Email support@lawsonscollection.com with the email address you used and the charge you're asking about, and we'll review your most recent charge and find a solution with you.

• If you were charged after cancelling, during a cancelled free trial, or charged twice, we'll refund that charge in full.
• For other situations, we review each request individually and always aim to find a fair resolution.

Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

See our Refund Policy and Terms of Service for full details.

The VIP Membership is never added automatically. It's selected at checkout through the "VIP Add to Cart" button or by adding the VIP Membership product, and the membership terms are shown before you complete your order.

Sometimes a family member places an order on a shared card, or the VIP option was chosen for its lower product price. If you didn't mean to join:

1. Cancel here so you won't be charged again, or email us and we'll do it for you.
2. Email support@lawsonscollection.com and tell us what happened. We'll look up your order and help resolve any charges.

This is usually one of the following:

• A product order and a membership charge: two separate charges for two different things
• A temporary authorization hold that hasn't dropped off yet (it is not a charge)
• Two separate orders

Please email support@lawsonscollection.com with a screenshot of both charges (you can hide your card number). If you were genuinely charged twice for the same thing, we'll refund the duplicate in full.

Email support@lawsonscollection.com and we'll help you update the card on your membership. For your security, never send your full card number by email.

The VIP Collection is only available to active VIP members. If you're a member and can't access it:

• Make sure you're logged in to the Member Portal with the same email address you used at checkout.
• If your membership was cancelled, access ends at the end of your last billing period.

Still stuck? Email us and we'll sort it out.

Processing: orders are prepared within 1–3 business days (orders placed on weekends or holidays start processing the next business day).

Shipping: once dispatched, delivery usually takes 7–14 business days. In total, most orders arrive within about 8–17 business days of ordering.

Tracking: you'll receive a shipping confirmation email with your tracking number once your order ships. You can also track your order here.

No tracking email after 4 business days? Check your spam/promotions folder, then email us with your order number and we'll send it to you.

See our Shipping Policy for full details.

• New tracking numbers can take up to 24 hours to show information.
• Tracking can pause for several days while the parcel is in transit or at customs. This is normal and usually updates once it reaches your local carrier.
• If tracking hasn't moved in 7+ days, email us with your order number and we'll check with the carrier.

Please check:

1. Around your property, mailbox, porch, side doors or garage
2. With neighbors, family members or your building's front desk/mailroom
3. For a delivery notice from the carrier
4. Again the next day, since carriers sometimes mark parcels delivered a day early

Still missing after 2 days? Email support@lawsonscollection.com with your order number and we'll open an investigation with the carrier and help make it right.

If your order hasn't been processed yet, we can usually update it. Email us as soon as possible with your order number and the correct address. Once an order has shipped, we can't change the address, but we'll help as much as we can with the carrier.

• Not processed yet: we can cancel it free of charge and refund you in full. Email us right away with your order number.
• Already shipped (tracking issued): it can't be cancelled, but you can return it after it arrives. See "How do I return an item?"

Check your spam/promotions folder and search for "Lawsons." If it's not there, you may have entered a different email address at checkout. Email us with your name and shipping address and we'll find your order.

Items from the same order sometimes ship separately. Check your shipping emails for more than one tracking number. If everything has arrived and something is still missing, email us within 7 days of delivery with your order number and a photo of what you received, and we'll send the missing item.

You can return items within 30 days of delivery if they are:

• Unused and undamaged
• In their original packaging
• Accompanied by proof of purchase (your order number)

Please contact us before sending anything back. Returns need approval first, so we can send you the right instructions.

Full details: Refund Policy

1. Email support@lawsonscollection.com with your order number and the reason for your return.
2. We'll reply with approval and return instructions.
3. Send the item back using a tracked shipping service, and keep your tracking number.
4. Once we receive and check the item, we'll email you to confirm your refund.

Return shipping: for change-of-mind returns, return shipping is paid by the customer. If we made a mistake (damaged or wrong item), we cover it.

We're so sorry! Please email support@lawsonscollection.com within 7 days of delivery with:

• Your order number
• A clear photo of the item
• A short description of the issue

We'll send you a free replacement or a full refund, whichever you prefer.

Sorry about the mix-up! Email us within 7 days of delivery with your order number and a photo of the item you received. We'll send the correct item or a full refund at no cost to you.

Approved refunds are processed to your original payment method within 14 business days of approval. Your bank may take a further 5–10 business days to show it on your statement.

Original shipping costs are non-refundable unless the return is due to our error.

Haven't seen your refund? Email us and we'll send you the refund confirmation details.

Yes. Email us within 30 days of delivery with your order number and what you'd like instead, and we'll help arrange it.

Email: support@lawsonscollection.com
Contact form: lawsonscollection.com/pages/contact
Hours: Monday–Saturday, 9am–5pm EST
Response time: we usually reply within 24 hours on business days.

To help us help you faster, please include:

• Your full name
• The email address you used to order
• Your order number (if you have it)
• A short description of the issue and any photos or screenshots

Mailing address: Oakmont Works LLC, 30 North Gould Street, Sheridan, WY 82801, USA (not a returns address, so please contact us before sending anything).

If something doesn't look right on your statement, please email us first at support@lawsonscollection.com. We can usually explain or resolve a charge, including cancellations and refunds, within one business day.

Bank disputes can take 60–90 days to resolve, and your membership may stay active while the bank reviews it. Contacting us directly is the quickest way to get it sorted. Of course, you're always free to contact your bank at any time.

Your order number is in your order confirmation email. Search your inbox and spam folder for "Lawsons." Can't find it? Email us with your name and the email address you used, and we'll look it up.

Go to our homepage and scroll to "Manage Your VIP Membership", then click "Login To Member Portal". You can also go straight to the Member Portal here.

Log in with the email address you used at checkout. Having trouble getting in? Email support@lawsonscollection.com and we'll help.

Yes. Lawsons Collection is operated by Oakmont Works LLC, a US company based at 30 North Gould Street, Sheridan, WY 82801. You can reach our team by email at support@lawsonscollection.com or through our contact page.