Refund policy
Returns & Refund Policy
Lawson Collection
Please read this policy carefully. By placing an order with Lawson Collection, you agree to the terms outlined below. No exceptions will be made outside of what is stated in this policy.
Lawson Collection is an online retailer operating exclusively through our website. We work with a network of international fulfilment partners and do not operate a physical retail store.
Cancellations
You may cancel your order free of charge provided it has not yet been processed or dispatched. As processing typically begins within 1 to 3 business days of your order being placed, we strongly recommend contacting us as soon as possible if you wish to cancel.
To request a cancellation, email us at:
Please include your order number and cancellation request in your message.
Please note: Once an order has been processed and dispatched, it can no longer be cancelled due to our automated fulfilment process. In this case, you may be eligible to return the item in accordance with the Returns section below.
Returns
Prior approval is required for all returns. Returns sent to us without prior contact and written approval will not be accepted, and you will forfeit the right to a refund in such cases. Please contact us before sending anything back.
Return Window
You may request a return within 30 days of receiving your order. After this period, we are unable to offer a refund or exchange.
Conditions for Return
To be eligible for a return, items must be:
- Unused and undamaged
- In their original packaging
- Accompanied by proof of purchase
Items that show signs of use, damage caused by the customer, or that are missing original packaging may be refused or subject to a partial refund at our discretion.
How to Request a Return
To initiate a return, please contact us at support@lawsoncollection.com with the following information:
- Your order number
- The reason for your return
- Photos of the item, if it was received damaged or incorrectly sent
- Your contact details
Once your return request has been reviewed and approved, you will receive written confirmation along with further instructions on where to send your item.
Do not send any items back before receiving written approval from our team.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item was received damaged or incorrectly sent due to an error on our part.
- Customer-initiated returns (e.g. change of mind, wrong size ordered): return shipping is at the customer's expense. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.
- Our error (e.g. damaged item, wrong item sent): we will cover return shipping costs in full and send a replacement or issue a refund at no additional cost to you.
Always use a shipping method with tracking. Without a tracking number, we cannot verify receipt of your return and your refund request may be voided.
Shipping Risk
Returns are shipped entirely at the customer's risk. Lawson Collection is not liable for parcels lost, delayed, or held in customs during the return process. We strongly recommend retaining your proof of postage and tracking information until your refund has been confirmed.
Refunds
Once we have received and inspected your returned item, we will notify you by email confirming whether your return has been approved or rejected.
If approved, you may choose to receive either:
- A full refund to your original payment method, or
- Store credit of equal value, redeemable on any future Lawson Collection order
Refunds to your original payment method will be processed within 14 business days of approval. If you have not received your refund within this timeframe, we recommend first checking with your bank or payment provider, as processing times can vary. If the issue persists, please contact us at support@lawsoncollection.com.
Store credit will be issued within 3 business days of approval.
If rejected, we will notify you of the reason and, where applicable, return the item to you.
No Hidden Costs
No additional fees, customs duties, or administration charges will be applied to approved refunds. The amount refunded will be equal to the original product price paid. Original shipping costs, where applicable, are non-refundable unless the return is the result of an error on our part.
Damaged or Incorrect Items
If you have received a damaged or incorrect item, please contact us within 7 days of delivery at support@lawsoncollection.com with:
- Your order number
- A clear photo of the item received
- A description of the issue
We will resolve the matter promptly at no cost to you, either through a replacement shipment or a full refund, depending on your preference and product availability.
Questions?
Our customer service team is available 7 days a week and typically responds within 24 hours.
📧 support@lawsoncollection.com
Please include your order number in all correspondence so we can assist you as efficiently as possible.